Our mission at CSCGambia is to help the Gambian youth, as well as all other African youths, improve their quality of life through world-wide employment with the cruise ship and hospitality industry. The goal is to build on the strong skills of the African youth, their natural charisma and professionalism in job placements.
The tiny West African nation of the Gambia is referred to as the “Smiling Coast” of West Africa. A small country with about 1.8 million people, the Gambia is indeed Africa’s quiet gem. The country is incredibly diverse, with many ethnicities, languages and cultures. The Gambia offers a great sense of stability and calm for the thousands of tourists that come from around the world every year. While English is the official language of the Gambia, native languages (Mandinka, Wolof, Fula, Serer, Jola, Serahuli and Tukulor) are widely spoken on daily basis. Most Gambians speak more than two of the native languages, as a result of the communal structures and the close inter-relationships of the various ethno-linguistic groups of the country. In addition to speaking English and native languages, many educated Gambians speak French or one other European language.
The Gambians, with their excellent English proficiency and friendly disposition, are the large pool of people from which the CSCGambia workforce is drawn. The Gambian people are naturally friendly, warm-hearted, open and very welcoming. CSCG is training its workforce through a comprehensive hospitality program for excellence and efficiency in all parts of the industry: cooking, restaurant staff, housekeeping and front office. The customer-oriented training of CSCGambia and the high level of professionalism of the Gambian trainee, provide quality customer experience on any cruise ship.
The cruise ship customer will noticeably see the difference in the Gambian hospitality among the many crew members. Many studies have shown that good service and a responsive staff are the leading reasons for a repeat trip to a business by customers. All successful cruise ship operators have invested extensive efforts and money in making sure that they provided only the top-notch service and satisfaction to their customer experience. Our top-notch Gambian cruise hospitality staff provides the guarantees for a wonderful customer experience through service delivery and genuine hospitality.